It is not unheard of to unknowingly fall prey to an internal Standard Operating Procedure (SOP). There is a reason why they are created so why veer off course? But the answer is simple: to protect your bottom line. This webinar will turn the microscope inwards to learn about your company’s unique process and determine efficient ways your bottom-line and cost-savings can be improved, while providing a lesson on compliance. For example: can we save more money if we did something a different way, is our current process the correct way of doing it, are our service providers consistent in application of HS codes, and if not, who is using the correct one? Subject matter includes using a FIRM report to find inconsistencies, analyzing documentation and best practices.

  • Live Webinar

  • Online From Any Computer/Mobile Device

  • Next Date TBA

Who Should Attend?

The material in this course is relevant to ...

Anyone currently importing or interested in exporting commodities who want to gain a better understanding of why and how to conduct an annual sample audit, or needing points for your professional designation then this is for you!

Are You A Professional Designate?

Whether you’re a CCS, CES, CTCS, MCS, MES, a legal, accounting, trade or logistics professional we’ve got your annual maintenance points and/or study material here.

Topics Include

By taking this course you will explore steps you can take to help your company prepare for an inevitable Customs audit. You will leave with a better understanding of the documentation auditors are looking for and why you should make it a habit to conduct a sample audit annually.

  • CBSA’s Audit Process And Priorities

  • The Different Types Of Audits

  • Analyzing Documentation And Best Practices

Professional Development

Earn the eligible 1 CCS/MCS/CES/MES point towards your industry designation(s) by attending this live webinar. Accreditation is provided by the NCBFAA Educational Institute (NEI).


  • Annette Rowan

    Canadian Trade Advisor

    Annette Rowan

    Certified Customs Specialist, Certified Trade Compliance Specialist and Licensed Customs Broker with over 14 years' experience in Canadian customs brokerage. Annette is a Trade Advisor with PCB Customs Brokers (Canada).
  • Alexandra Haukaas

    Operations Manager - Freight

    Alexandra Haukaas

    Alex Haukaas is a logistics professional who has been in the freight forwarding, NVOCC, and brokerage industries for over 18 years. Alex has worked in all transportation modes, including air, ocean, truck, rail, and project cargo, with a strong background in project management and business development. Her successful management style is a hands-on approach in identifying her team's strengths, which results in a positive and cohesive work environment. Alex currently holds the Canadian International Freight Forwarding Association (CIFFA) and Forum For International Trade Training (FITT) designations.
  • Breanna Leininger

    Operations Manager - US

    Breanna Leininger

    Licensed Customs Broker and Certified Customs Specialist with over 18 years' experience in the import-export industry. Breanna is the Operations Manager with PCB Customs Brokers (USA).