Course Description

In Part 1 you learned how to avoid triggering a customs audit by creating a set of practice standards for US Customs compliance and in Part 2 you will learn how to put those practices to work for you with what to do and what to expect when your company is selected for a US Customs audit. If you are responsible for your company's customs compliance into the US then Part 2 of this series is particularly for you.

  • On-demand video

  • 1 hour

  • Online from any computer or mobile device

  • FREE - During COVID19 Pandemic


Not ready to take the plunge? Watch this quick preview below to check out what's in store.

Professional Development

Are you a professional designate? Whether you’re a CCS, CES, CTCS, MCS, MES, a legal, accounting, trade or logistics professional we’ve got your annual maintenance points and/or study material for your continuing education here. With this course you will earn 5 CCS / CTCS points from CSCB and 3 CCS points from NEI towards your designation(s). NOTE: To earn these points, you must tune into part 1 and 2 of this on-demand series as well as the live expert roundtable linked here.
Professional Development

Who Should Attend?

The material in this course is relevant to parties responsible for customs documentation and audits within your company's US import process or if you're looking for professional development credit. Whether you are the Owner, Manager, Supervisor, Coordinator or Logistics staff of a company importing into the US, under review by CBP, with newly hired staff, or needing points for your professional designation then this is for you.


Topics Include

Understanding your responsibilities can be the difference between keeping and losing your importing privileges. In-depth compliance verifications by customs agencies require that both importers and exporters maintain well-documented compliance procedures and establish adequate internal controls so in Part 2 we teach you how to do just that. You will learn about prior disclosure, reasonable care and the various types of audits your company will be subject to if found non-compliant. By taking Part 2 not only will you build upon your customs compliance foundation by diving deeper into the Part 1 topics but most crucially your take away will be a better understanding of what to do and what to expect when your company is selected for a trade compliance verification - aka a customs audit.

  • Priority trade issues

  • Customs audit triggers

  • Reasonable care

  • Record keeping

  • Risks of non-compliance

  • Liquidated damages and penalties

  • Prior disclosure

  • CTPAT enrollment and benefits


When you open that trade compliance verification notification in the mail your first question is probably, "Now what?" Your first step should always be to call your customs broker, but aside from that attending this course is a great resource to get answers to all those questions that are about to start flowing your way. We've put together some preliminary questions that this course will directly answer and encourage you to bring your questions to our expert who will gladly address them for you.

  • My company was selected for a US Customs Audit, now what?

  • What is the importer responsible for?

  • What does a customs broker do for you during an audit?

  • How do I know if our customs compliance is adequate?

  • What is reasonable care?

  • What questions should I be asking my customs broker?

  • How do I fix an error on an old entry submitted to customs?


Director of Operations, Glass 3 Enterprises

Josh Aknin

Director of Operations, Glass 3 Enterprises

Great presentation with lots of actionable advice!
Sales Manager, Farmers Fresh Mushrooms Inc.

Angela Austin

Sales Manager, Farmers Fresh Mushrooms Inc.

I did not know it is the importer’s responsibility for correct tariffs. Great to know!
Supply Chain Supervisor, Saltworks Technologies Inc.

Christopher Nichols

Supply Chain Supervisor, Saltworks Technologies Inc.

Exceeded all my expectations. The seminar was very informative!
Operations Technician, Patterson-UTI Drilling Canada Limited

Joe Scully

Operations Technician, Patterson-UTI Drilling Canada Limited

Best part were the documentation examples (Proforma, NAFTA, Invoice).
Import/Export Coordinator, Rimex Supply

Randy Watson

Import/Export Coordinator, Rimex Supply

Met my expectations [particularly] with customs compliance and the repercussions of non-compliance.
Project Coordinator, Glass 3 Enterprises

Ahmed Dahise

Project Coordinator, Glass 3 Enterprises

Controller, Natures Formulae Health Products

Victoria Pearson

Controller, Natures Formulae Health Products

I found the information very helpful. I'm completely new to this and this is a great foundation.
Logistics Coordinator, Hillsound Equipment

Brian Gillan

Logistics Coordinator, Hillsound Equipment

Learned a lot and took time to answer questions. Very helpful.
Warehouse Inventory Coordinator, JD Sweid Foods

Dawn Warkentin

Warehouse Inventory Coordinator, JD Sweid Foods

I understand what questions to ask my broker and what exactly their role is.

"Education is what survives when what has been learned has been forgotten."

- B.F. Skinner


  • April Collier

    US Trade Advisor

    April Collier

    Licensed Customs Broker and Certified Customs Specialist with 40 years' experience in the import-export industry. April is a Senior Trade Advisor with PCB Customs Brokers (USA).
  • Adriana Petty-Zamora

    Marketing Coordinator & Asst. Graphic Designer

    Adriana Petty-Zamora

    Adriana has spearheaded PCB Global Trade's education program for the last 9 years. With a natural knack for hosting in-person events, online webinars and a love for being on camera she takes on the role of the importer/exporter to moderate, introduce you to the PCB Group and pose your questions to our experts in global trade.