In this course, you will receive professional advice from our experts on what to try to minimize the importer’s cost and delays when your goods have been referred for exam or otherwise detained with the demurrage clock ticking.

  • Live Webinar

  • Online From Any Computer/Mobile Device

  • Next Date TBA

Who Should Attend?

The material in this course is relevant to ...

Anyone currently importing or interested in exporting commodities who want to gain a better understanding of why shipments get referred, types of referrals/exams, parties involved, etc, or needing points for your professional designation then this is for you!

Are You A Professional Designate?

Whether you’re a CCS, CES, CTCS, MCS, MES, a legal, accounting, trade or logistics professional we’ve got your annual maintenance points and/or study material here.

Topics Include

By taking this course you will walk away with a better understanding of common reasons why shipments get referred, types of referrals/exams, parties involved (who has the authority to refer cargo), the varying costs of delays (who charges what, who is responsible for these additional costs and how incoterms® play a big part), terms defined (detention, demurrage, storage), procedures to follow after a shipment is flagged or stuck (importance of responding quickly), and how shipment tracking can help identify delays.

  • Common Reasons Why Shipments Get Referred

  • Types Of Referrals/Exams And Terms Defined

  • Parties Involved (Who Has The Authority To Refer Cargo)

  • The Varying Costs Of Delays (How Incoterms® Play A Big Part)

  • Procedures To Follow After Your Shipment Is Flagged

  • Shipment Tracking

Professional Development

Earn the eligible 1 CCS/MCS/CES/MES point towards your industry designation(s) by attending this live webinar. Accreditation is provided by the NCBFAA Educational Institute (NEI).


  • Breanna Leininger

    Operations Manager - US

    Breanna Leininger

    Licensed Customs Broker and Certified Customs Specialist with over 18 years' experience in the import-export industry. Breanna is the Operations Manager with PCB Customs Brokers (USA).
  • Alexandra Haukaas

    Operations Manager - Freight

    Alexandra Haukaas

    Alex Haukaas is a logistics professional who has been in the freight forwarding, NVOCC, and brokerage industries for over 18 years. Alex has worked in all transportation modes, including air, ocean, truck, rail, and project cargo, with a strong background in project management and business development. Her successful management style is a hands-on approach in identifying her team's strengths, which results in a positive and cohesive work environment. Alex currently holds the Canadian International Freight Forwarding Association (CIFFA) and Forum For International Trade Training (FITT) designations.
  • Gloria Terhaar

    Canadian Regulatory Analyst

    Gloria Terhaar

    Certified Customs Specialist, Certified Trade Compliance Specialist and CBSA Professional Designate with over 20 years' experience in Canadian customs brokerage. Gloria is a Canadian Regulatory Analyst with PCB Customs Brokers (Canada).