Exporters lose out on millions of dollars every year paying unnecessary import fees. Learn about the duty drawback program which allows claimants to receive a refund for duties, taxes and certain fees that were collected when the goods were imported. Subject matter includes an in-depth explanation of how drawbacks work, insight from our experts, determination of your eligibility, and discussion on how you can identify opportunities within your organization to maximize refunds.

  • Live Webinar

  • Online From Any Computer/Mobile Device

  • Next Date TBA

Who Should Attend?

The material in this course is relevant to ...

Anyone currently importing or interested in exporting commodities to Canada or the US who are wanting to take advantage of the duty drawback program, or needing points for your professional designation then this is for you!

Are You A Professional Designate?

Whether you’re a CCS, CES, CTCS, MCS, MES, a legal, accounting, trade or logistics professional we’ve got your annual maintenance points and/or study material here.

Topics Include

By taking this course you will walk away with a better understanding of how drawbacks work, and how you and your company can take advantage of this program. Our PCB experts will help you recognize the opportunities so you can identify where to maximize refunds within your organization.

  • Overview Of Drawback

  • Determining Eligibility

  • The Filing Process

  • Maximizing Duty Refunds

Professional Development

Earn the eligible 1 CCS/MCS/CES/MES point towards your industry designation(s) by attending this live webinar. Accreditation is provided by the NCBFAA Educational Institute (NEI).


  • Annette Rowan

    Canadian Trade Advisor

    Annette Rowan

    Certified Customs Specialist, Certified Trade Compliance Specialist and Licensed Customs Broker with over 14 years' experience in Canadian customs brokerage. Annette is a Trade Advisor with PCB Customs Brokers (Canada).
  • Misty Gibbins

    US Trade Analyst

    Misty Gibbins

    Misty has been working in the brokerage business for over 38 years. She was the manager of the Blaine Office of Peace Bridge Customs Brokers for 9 years, before coming to PCB Customs Brokers (USA). As a Licensed customs broker and Certified Customs Specialist, Misty has worked in the Trade Compliance Group for the past 16 years and currently specializes in trade related regulatory changes as a Senior Trade Analyst.
  • Stefanie Tokarchuk

    Education Coordinator

    Stefanie Tokarchuk

    Green to the international trade industry, Stefanie is the newest member of the Marketing team at PCB Customs Brokers. A Kwantlen Polytechnic University Alumni with a bachelors in Graphic Design for Marketing, Stefanie is a born creative, up for any challenge, and learning about trade right along side you.