This webinar will be a live workshop on building a personalized company compliance manual for your business. The goal of this session is to help each participant successfully import their goods across international borders while highlighting the importance of shared responsibility. Each student will leave with a fundamental understanding and an outline of what their unique manual requires so it can be used as a tool for future imports, training, and other employee relief (vacation, leaves etc).

  • Live Webinar

  • Online From Any Computer/Mobile Device

  • Next Date TBA

Who Should Attend?

The material in this course is relevant to ...

Anyone currently importing or interested in exporting commodities who want to build a personalized company compliance manual for their business, or needing points for your professional designation then this is for you!

Are You A Professional Designate?

Whether you’re a CCS, CES, CTCS, MCS, MES, a legal, accounting, trade or logistics professional we’ve got your annual maintenance points and/or study material here.

Topics Include

By taking this course you will walk away with a fundamental understanding and an outline of what their unique manual requires. Subject matter includes important contacts (customs broker, eManifest, after hours support and company contacts/information such as importer of record list, associated business and tax ID numbers), parties involved (which PGAs affect you and with which you must comply), incoterms®, import duties and taxes, applicable Free Trade Agreements, HS tariff classification, rules of origin, valuation, financial security, import process, processing times, recordkeeping best practices, who we train and how often, and training modules.

  • Important Contacts

  • Parties Involved

  • Incoterms®

  • Applicable Free Trade Agreements

  • HS Tariff Classification

  • Recordkeeping Best Practices

Professional Development

Earn the eligible 1 CCS/MCS/CES/MES point towards your industry designation(s) by attending this live webinar. Accreditation is provided by the NCBFAA Educational Institute (NEI).


  • Misty Gibbins

    US Trade Analyst

    Misty Gibbins

    Misty has been working in the brokerage business for over 38 years. She was the manager of the Blaine Office of Peace Bridge Customs Brokers for 9 years, before coming to PCB Customs Brokers (USA). As a Licensed customs broker and Certified Customs Specialist, Misty has worked in the Trade Compliance Group for the past 16 years and currently specializes in trade related regulatory changes as a Senior Trade Analyst.
  • Gloria Terhaar

    Canadian Regulatory Analyst

    Gloria Terhaar

    Certified Customs Specialist, Certified Trade Compliance Specialist and CBSA Professional Designate with over 20 years' experience in Canadian customs brokerage. Gloria is a Canadian Regulatory Analyst with PCB Customs Brokers (Canada).
  • Stefanie Tokarchuk

    Education Coordinator

    Stefanie Tokarchuk

    Green to the international trade industry, Stefanie is the newest member of the Marketing team at PCB Customs Brokers. A Kwantlen Polytechnic University Alumni with a bachelors in Graphic Design for Marketing, Stefanie is a born creative, up for any challenge, and learning about trade right along side you.